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Customer Service Co-Ordinator Job ref: JO0000000582

  • Pontefract
  • Permanent
  • Up to 21700

CUSTOMER SERVICE CO-ORDINATOR – EXCELLENT BENEFITS PACKAGE AND SCOPE FOR PROGRESSION
JS Recruitment are partnering with a leading FMCG client who are recognised for their high-quality products and service delivery. The organisation has an international presence along with an impressive portfolio of customers. They now require a Customer Service Co-Ordinator at their facility on the outskirts of Wakefield.
On offer are excellent benefits including up to 12% company contribution pension scheme, 33 days holiday and free onsite parking.
 
JOB DESCRIPTION
·Processing customer orders through to proof of order
·Co-ordinate 3rd party logistics and relevant documentation
·To check & advise availability issues contained on vehicle collection sheets issued by 3rd party haulier.
·Reschedule as appropriate to minimise lost sales & communicate to factory warehouse teams.
·Liaise daily with customer supply chains as well as internal stakeholders on product availability, sales patterns & vehicle utilisation to resolve any potential issues & maintain good customer communications.
·To assist in reporting all Customer Service Levels weekly to Senior Management through monitoring and analysis of appropriate information. Details on lost sales, delivery performance & accuracy supplied for weekly Operations Management meetings.
·To ensure that both manual & electronic records are processed & maintained using efficient administration & filing systems.
·To act as holiday & sickness cover for the Customer Services Manager.
·To multi skill in the supply chain team by learning other job functions & act as emergency cover.
·Organise and attend all NPD and ERP meetings across the business communicating information to supply chain and internal stakeholders to aid smooth delivery and on time efficient launch
·Set up items in the ERP system when enough detail has been defined and received. Ensure that other members of supply chain team understand what tasks they have and any associated deadlines for completion  
·Agree and define realistic timelines with the relevant departments detailing key millstones to deliver launch dates. Report any deviations from agreed timelines to senior management   
 
PERSON SPECIFICATION
·Strong background within a customer service and administration-based role
·Well organised and used to working to deadlines
·High level of attention to detail and accuracy
·Excellent communication skills – written and verbal
·Willingness to develop skills and knowledge of supply chain
·IT Literate
 
JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website: https://jsrecruitmentuk.com/privacy-notice/
Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
 
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
 

Salary up to £21700.00 per Year


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