Customer Service Coordinator Job ref:

Type: 1 Year FTC

Salary: £22,600

Location: Pontefract

CUSTOMER SERVICE COORDINATOR

A fantastic opportunity has arisen to join a well-established business in South Elmsall who offer a truly exciting and inclusive place to work! Boasting an impressive portfolio of clients whilst being highly regarded as market leaders within their field of expertise, this is a great place to grow and develop your career!
The role would suit candidates who demonstrate strong customer care skills coupled with the ability to work as part of the wider team to ensure a smooth and positive customer experience. IT literacy and a willingness to learn and develop your skills and knowledge is also a must!
The company offer a supportive, team orientated environment along with excellent benefits including 33 days holiday, private healthcare, generous employer pension contribution and death in service.

PERSON SPECIFICATION

• To process customer orders through the supply chain from receipt of order to the customer proof of delivery (POD’s).
• To co-ordinate collection & delivery times.
• To check & advise availability issues contained on vehicle collection sheets.
• Reschedule as appropriate to minimise lost sales & communicate to factory warehouse teams.
• To manage deliveries ensuring cost is recorded and best price is always achieved.
• Lead investigations regarding invoice and delivery issues ensuring concerns are dealt with.
• Liaise daily with customer supply chains on product availability and resolve any potential issues
• Daily meetings with planning teams ensuring any customer shortages and delivery dates are communicated.
• To prepare documentation for customer export orders
• To assist in reporting all Customer Service Levels weekly to Senior Management
• To ensure that both manual & electronic records are processed & maintained using efficient administration & filing systems.
• Updating and controlling customer service reports

JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website:
Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.