Service Delivery Manager Job ref:

Type: Permanent

Salary: £30,000 – £35,000 per annum

Location: Pontefract

We are delighted to be working exclusively with a market leading organisation who provide technology solutions to the NHS, across more than 130 sites in the UK. They are the fastest growing business in their sector and they are now looking for a highly motivated Service Delivery Manager to join their exceptional team.

The Service Delivery Manager is a key role within the business and the successful candidate will be ensuring that exemplary levels of customer service are adhered to and regular service meetings take place with their established client base.

In return the company are offering a fantastic salary, 25 days plus bank holidays, pension scheme and company healthcare scheme.

Responsibilities:

• Develop and maintain healthy Customer relationships through regular service performance reviews
• Ensure service performance reports are accurate prior to presentation
• Evaluate and analyse Customer needs
• Build trust and transparency with clients
• Onboard New Clients
• Act as a Customer advocate
• Encourage Customers to Upgrade their Products
• Promote Customer loyalty
• Consistently achieve all customer support SLA targets
• Act as Incident Manager, providing appropriate levels of communications to internal stakeholders and Customers/partners in a timely manner
• Manage all Customer Complaints to resolution

What you will need:

• 100% customer focused
• Ability to build strong working relationships
• Excellent verbal and written communication and negotiation skills
• Strong teamwork skills and attention to detail
• A good working knowledge of the technical and application aspects of the managed service
• An exceptional team leader
• Willingness to travel to meet customers, partners and suppliers for service meetings
• Able to withstand the pressure of challenging situations
• Cool, calm and collected

JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.

Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.

JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.